iFunia Support Center

Get answers to your sales and product questions, or contact us via email.

General FAQs

What is the company's "return policy"?

A "try-before-buy" version lets you make the best purchase decision and make sure that the product is compatible with your computer system and meets all of your specific requirements. We also encourage you to explore the product web pages to obtain comprehensive product information before purchasing the full version.

iFunia provides 30 days money back guarentee, if there is a technical issue with the program you purchased and iFunia is not able to resolve it, please contact iFunia Support Team within 30 Days of your purchase to receive a refund.

But iFunia may decline refund claims in the following cases:
1. Software purchased for the wrong platform.
2. Inability to operate the software in your computing environment.
3. Inability to use the software due to an operator error.
4. Requests feature not being described on our official website's product page.
5. Changed your mind after placing an order.
6. Customer refuses to provide detailed description regarding to the technical problem of products, or refuses to be cooperate to try the solution provided by iFunia Support.
7. We will not refund the difference between the price you were charged and the limited-time price reduction, such as those that occur during special sales events.
8. A refund request for the renewal order with the personal reasons like "I don't know it was renewaled" or "I forgot to cancel it". A notification email would be sent to you 7 days ahead of the deduction date, and the auto renew can be canceled anytime before deduction time.

Please note that we can only accept refund claims for products purchased via our online store - purchases made from the Mac App Store and other stores are subject to those stores' refund policies.

What is the company's upgrading policy?

Unlike other companies, which charge paid customers for upgrades, we provide every license owner with free life-long free upgrading service during the valid license period. Users can download the latest versions of the programs they have at our website and have them registered with their Registration Keys at no charge, regardless of whether a given update is a minor or major one.

How to cancel the auto renew subscription?

Click this link and use the email you used to place the order to log in to your Verifone account. Under my products, click on Stop automatic license renewal.

I haven't received the confirmation email after the payment?

Typically iFunia will automatically send you a confirmation email within an hour of your order is being complete. Sometimes the email may not be able to be arrived because of the email spam settings, email typo, Internet problem, etc. In this case, please contact iFunia support team at support@ifunia.com

I want to pay with a Credit Card, how to do it?

You can click checkout with Verifone, select Credit Cards as the payment option, and then enter your card information to finish the payment.

What's the complete activation process?

1. Download
You can download the installation package from anywhere you like: Product page, User guide page or confirmation email.
2. Install
For Mac: Find the dmg file you downloaded, double click it, drag and drop the program icon into Applications folder
For Windows: Find the exe file you downloaded, double click to install the program
3. Activate
Run the program, click the key icon at the right upper corner, copy and paste your license code into the program for activation.
Notes: Since the license code is letter-sensitive, please COPY and PASTE the code. And don't add any blank before or after it when pasting.

Is the license still available when I get a new computer? What should I do?

Yes, the license is still available when you change a new computer. You can contact our support team to release the license code by dropping an email at support@ifunia.com when you need to change a new computer.

I purchased a license for Mac, does it work with the Windows version as well?

No, the license for Mac does not work with the Windows version. The license for Mac version cannot activate the Windows version and vice versa.

How to update the program to a newer version?

There are 3 ways to update to a newer version:
1. iFunia will auto detect a newer version when you run the program, if yes, an update window will pop up to ask you to update to the latest version.
2. Click the program name on the top menu bar after running the program, click "Check for Updates…" to update to the latest version.
3. You can uninstall the old version and re-download the latest version from our official website.

I haven't received the license code, what should I do?

Normally you will receive the license code by Email immediately after your successful purchase. However, If you did not receive it on time, you can do as follows.
1. Please check your spam folder if the confirmation email is there.
2. The confirmation email will be sent to the email address you used to place the order, if the email address you've entered is incorrect/incomplete, the confirmation email cannot be delivered successfully. For this situation, please contact our support team at support@ifunia.com for further assistance.

I purchased the wrong product by mistake. Can I exchange it for the right one?

Yes, you can. In this case, just go to purchase the correct program on our website, we will arrange to refund you the payment of wrong purchased program after getting your email.

I login another user account on my Mac/PC, how can I activate the program to use it?

You can activate the program with the same license in another user account on your Mac/PC. The license is only restricted on devices, not on the user accounts.

Do you offer a discount?

1. We offer a 20% educational discount for teachers and students, you can send a copy of your teacher/student ID card to our support team at support@ifunia.com, we will give a promo code for you to get a discount.
2. We offer a 30% discount on the second purchase, you can send us a copy of your previous order to our support team at support@ifunia.com, we will give a promo code for you to get a discount.

I purchased the program on the App Store, why haven't I received a license code?

For the App Store version, no license code is required to activate the program. Just go to the App Store > Purchased, click "Install" to download and install the program, and then you can use it directly.

User Guide

Can't find the answer in the General FAQs or User Guide? Feel free to contact us. Any questions regarding sales, orders, Multi-user licenses, Business licenses, etc., please email us atsales@ifunia.com. Any questions about iFunia products, please email us atsupport@ifunia.com