Q1: Why did not I receive my Registration Key after the purchase?

There are several possibilities here. First, you might mis-type the email address when you were placing the orders. Second, you might use a different email account to complete the purchase process. Third, the registration email we send to you might be recognized as a junk one by the email box and thus directly goes to the Spam box, rather than the Inbox.


If you did not receive the Registration Key, going to the Spam box of the email account to find out whether it is there would be your first move. If no registration email from us could be found in either the Inbox or the Spam box, to retrieve the key code, you can always write an email with the exact order number and the correct email address used in the purchase process to [email protected]. The Support Team will offer their help.


Q2: I just purchased the program, but why is not my Registration Key working?

There are two possibilities here. First, you might accidentally download a program different than the one you actually bought. So the Registration Key, which is meant to be used on a totally different program, cannot help you to get it registered. The other possibility is that you accidentally mis-typed the Registration Key. Since the keycode is case sensitive, even the very little can go wrong, causing the failure to register the program. We, therefore, suggest every user to use copy-and-paste feature of the operating system to put the Registration Key into the registration box. Please make SURE there are no extra spaces before or after the code when pasting.


Q3: How do I register the program?

It's very easy to unlock iFunia products, NO need to re-download, just unlock the evaluation copy which you can download from the product page.

 

For the programs for Mac, you can have them registered by having them launched, clicking the "Help" on the top bar and selecting the "Enter Keycode" from the drop-down list. After doing so, the registration window would be on the screen. You now only need to copy and paste the correct Registration Key into the box in that window and hit the "Register Now" to complete the whole process.


For the programs for Windows OS, you can have them registered by having them launched, clicking the "Help" on the right upper corner and selecting the "Enter Keycode" from the drop-down list. After doing so, the registration window would be on the screen. You now only need to copy and paste the correct Registration Key into the box in that window and hit the "Register Now" to complete the whole process.


Q4: According to the website, life-time free updates should be provided. Yet why my Registration Key is not working on the new versions? What am I supposed to do in such situation?

This happens because we sometimes change the GUID in the latest versions of our products as a result of technical reason, causing the old Registration Keys to be invalid on the copies of new versions. If you find out that you are stuck into such situation, you can always email their invoices or order numbers of you purchases to us, and we will issue you with the new keycodes compatible with their software.


Q5: How am I supposed to get my Registration Key back if I lost it?

To have your Registration Key back, you need to provide us with the invoice or order number of that very purchase by emailing to [email protected] . We will then send it to you as soon as possible.


Q6: What should I do if I want to use a program that I bought on a different computer?

All the licenses sold on our website are single-user, meaning you are allowed to use the program on one computer. If you want to use the program on a new computer, please uninstall it from the old computer first, and then install it on the new computer.


But if you have a desktop PC and a laptop, and you don't use the program at the same time, you are permitted to install the program on the two computers. Please note our license policy as below: Installation of the program purchased under a Single-User Personal License is restricted to one single personal computer owned by or under control of the licensee plus one additional computer also owned by the licensee, e.g.: One computer at home and another at work, or a desktop at home and a laptop at home. However, at any given time only one copy of the purchased programs may be in use.


For those who want to purchase Multiple-Users Licenses, please contact us at [email protected] for further information, including pricing, legal agreement and specific usage, etc.